Privacy policy.

Dreamwall Privacy Policy

effective date 19.3.2021

Thanks for visiting DREAMWALL (“Dreamwall”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it, and your choices and rights.

By using our website, you confirm you have read and understood this Privacy Policy and our Cookie Policy.
There are many data privacy laws around the world that apply to businesses in different ways depending on the location and industry. The laws vary but have a shared goal of giving individuals more awareness of and control over how companies may collect and use data about them. Dreamwall complies with data privacy laws applicable to us, and you can find the details of how we use data below.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We collect various personal information regarding you or your device. This includes the following:

  • Information you provide, specifically email address, first name and last name.

  • The emails and other communications that you send us or otherwise contribute, such as inquiries.

  • Information from your use of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our site and/ot pages, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with our site and/or pages (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

  • Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform.

How we collect personal information

We obtain personal information from various sources. We do this in two main ways:

  • You provide some of it directly (such as by filling the contact form or our newsletter subscription form).

  • We record some of it automatically when you use our website (including with technologies like cookies).

How we use your personal information

We use the personal information we obtain about you for the following purposes:

  • Communicating with you. Communicate with you, including by sending you emails about product/service-related announcements.

  • Surveys and contests. Administer surveys, contests and other promotions.

  • Promotion. Promote our Products/Services and send you tailored marketing communications about products, services, offers, programs and promotions and measure the success of those campaigns. For example, we may send different marketing communications to you based on what we think may interest you based on other information we hold about you.

  • Advertising. Analyze your interactions with our Products/Services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already subscribed for our Newsletter or we may choose to serve you a particular advertisement based on what we think may interest you based on other information we hold about you.

  • Customizing the Services. Provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which sections on our website you most recently viewd.

  • Improving our Services. Analyze and learn about how the website is used, evaluate and improve our website (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually. For example, if we learn that most of our website visitors are interested in a particular product or feature, we might wish to expand on that product or feature.

  • Security. Ensure the security and integrity of our website.

  • Third party relationships. Manage our vendor and partner relationships.

  • Enforcement. Enforce our legal terms and policies.

  • Protection. Protect our and others’ interests, rights and property (e.g., to protect our Users from abuse).

We process your personal information for the above purposes when:

  • Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time.  

  • Performance of a contract. We need your personal information to provide you with services and products requested by you, or to respond to your inquiries. In other words, so we can perform our contract with you or take steps at your request before entering into one. For example, we need your company details do sell you our products.

  • Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.

  • Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:

    • To operate the Dreamwall business and provide you with tailored advertising and communications to develop and promote our business.

    • To analyze and improve the safety and security of our Products/Services - we do this as it is necessary to pursue our legitimate interests in ensuring Dreamwall is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.

    • To provide and improve the Products/Services, including any personalised services - we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.

    • To share your personal information with other Dreamwall group companies that help us provide and improve the Services.

    • To comply with a court order or binding law enforcement request.

    • To anonymize and subsequently use anonymized information.

  • Protecting you and others. To protect your vital interests, or those of others. 

  • Others’ legitimate interests. Where necessary for the purposes of a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or a legitimate interest in having our site function properly and securely and analyzing the usage of it, so we can understand trends and improve our services.  

How we share your personal information

We share personal information in the following ways:

  • Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide.

  • Business partners. We may share personal information with business partners. For example, we may share your personal information when our Products/Services are integrated with their Third Party Services, but only when you have been informed or would otherwise expect such sharing.

  • Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage.

  • Advertising. We share personal information with third parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a third party social media platform on which we advertise.

  • Business transfers. If we're involved in a reorganization, merger, acquisition or sale of some or all of our assets, your personal information may be transferred as part of that deal or the negotiation of contemplated deals.  

Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.

You can access, update, change or delete personal information by contacting us at sales@dreamwallclimbing.com  to request the required changes.

You can also elect not to receive marketing communications by following the unsubscribe instructions in such communications.

Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority:

Irish Data Protection Commissioner
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland
Phone +353 57 868 4757
Fax: +353 57 868 4757
Email: info@dataprotection.ie

Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

Our Cookie Policy explains how you can manage cookies and similar technologies.

How we protect your personal information

While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical, and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it), and testing for and protecting against network vulnerabilities.

How we retain your personal information

We retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes, and to enforce our agreements, and to protect our and others’ interests.  

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria.

You may delete your Account by contacting us at privacy@squarespace.com and Dreamwall will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our site. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our site before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.  This will help ensure you better understand your relationship with us, including the ways we process your personal information.

How to contact us

If you have questions, comments, or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at sales@dreamwallclimbing.com